We purchase directly from the manufacturer without any other agents, so we guarantee our price is the lowest. In fact, other merchants may also purchase directly from the factory (like us), if this happens, please provide the product’s SKU, the link(from Amazon, eBay, etc.), and the price your want, we will negotiate with you.
What’s the after-sales service?
Compensation for all losses caused by the product quality or logistics problems, we will send the accessory for FREE.
My order wasn’t shipped 7 days after your payment
Please verify that your payment is confirmed and that none of the items are back-ordered or sold out. If the issue is still there then please contact us via Live Chat or email to support@modfurni.com.
Why are so few reviews, Are you trusted?
We’re a small company, and don’t have many customers like other big sites, especially since we only allow purchased customers to leave a review, so there are not many reviews.
Do you charge any fees for credit card payments?
We do not charge fees of any kind. If you paid than the order amount, Please consult your credit card provider for more information.
Why there is no tax?
Our company is registered out of the U.S., so there is no need to pay tax.
Are your warehouses in the U.S.?
Yes, we have total 3 warehouses in the U.S. West and East.
Product & Shipping
Is your shipping fee free?
Yes.
How do I cancel my order?
If your order has been paid and you need to change your shipping address or cancel it, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be canceled.
About California Proposition 65?
Yes, the furniture shipped to CA, has the warning.
How can I trace my order?
You can follow your order both during processing and after it has left our warehouse.
Processing: You can check the status on “My Orders” page in your account. Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order. Tracking information is also available in our order track page.
My order is not in my account.
There are two reasons why an order might not appear in your Order List. 1. The payment system encountered an error when you placed the order; 2. You placed your order as guest (without logging in to your account first).
If you encounter any of the above situations, don’t worry. please contact us with your order number.
Why was my order partially shipped?
There are two reasons why your order was partially shipped 1. We have different warehouses, we will not combine them together and will ship from the correct warehouse separately. 2. The items are overweight and need to ship in different packages.
Where is the bedframe made?
Most are from Vietnam and China.
How long can I get the bed frame?
Normally, It needs 1-2 weeks. If you want to know the exact arrival date, please call FedEx/UPS(we will send you the tracking number, and you also check in our “Order Track” page) : FedEx: 800-463-3339, UPS: 800-742-5877
Do you support shipping out of America?
No, We support shipping to the U.S. only (NOT including Hawaii, Alaska, or Puerto Rico).
